Refund policy

CANCELLATION AND REFUND POLICY – ISL Holiday Camps
(ISL Holiday Camps refers to holiday camps organised by the International School of Lausanne)

Cancellation up until 30 days prior to camp start date

If the cancellation occurs up to 30 days prior to the start date of the camp, a refund of 100% of the camp fees will be granted. Note that a 10% cancellation fee will be applied.

Cancellation up until 14 days prior to camp start date

If the cancellation occurs between 29 and 14 days prior to the start date of the camp, a refund of 50% of the camp fees will be granted.

Cancellation occurs within 14 days of the camp start date

If the cancellation occurs between 13 days and the start date of the camp, no refund of the camp fees will be granted.

Cancellation after the start date

No refund is possible if a cancellation occurs after the start of the camp.

Cancellation due to illness or accident

Cancellations are accepted in the case of an accident or illness, supported by a medical certificate. A refund request should be sent to holiday-camps@isl.ch.

Cancellation due to COVID-19 legal requirements

A full reimbursement will be granted should the camps be cancelled due to updated COVID-19 legal requirements.

Cancellation by ISL Holiday Camps

In case of low enrolment numbers in any particular programme, ISL Holiday Camps reserves the right to cancel a camp. A minimum of 7 days notice will be given to registrants. In this case, a spot in a different programme will be guaranteed for your child, or you may request a full refund.